Privacy Policy
Last updated: 6 September 2026
VELKSPOS LTD (“VELKSPOS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting information about our services, or using our EPOS and related business services.
This Privacy Policy explains how we collect, use, store and protect personal information and how you can exercise your privacy rights.
1. Who We Are
The website velkspos.com is operated by:
VELKSPOS LTD
3 Westbere Court
London
HA7 4RQ
United Kingdom
General enquiries: info@velkspos.com
Support: support@velkspos.com
For privacy-related questions or requests, you can contact us using the general email address above.
2. Information We Collect
Depending on how you interact with our website and services, we may collect information including:
Information you provide to us
This may include:
Your name
Business or company name
Email address
Telephone number
Business address
Billing or invoicing information
Information submitted through contact or enquiry forms
Information provided when requesting a quotation or demonstration
Information provided when contacting our support team
Information relating to your business and EPOS requirements
Information contained in communications between you and VELKSPOS
We only ask for information that is reasonably necessary for the relevant purpose.
Technical information
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.
This may include:
IP address
Browser type and version
Device type
Operating system
Approximate location
Pages visited
Date and time of visits
Referring website
Website interaction and usage information
Technical information relating to website performance and security
3. How We Use Your Information
We may use personal information to:
Respond to enquiries and requests
Provide quotations and information about our services
Arrange demonstrations or consultations
Provide customer and technical support
Provide and manage EPOS-related services
Communicate with customers and prospective customers
Manage customer accounts and business relationships
Process orders, invoices and payments where applicable
Maintain and improve our website and services
Monitor website performance and security
Prevent fraud, abuse or unauthorised access
Meet legal and regulatory obligations
Keep appropriate business records
Send service-related communications
Send marketing communications where permitted by law and where appropriate consent has been obtained
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. Legal Basis for Processing
Where the UK General Data Protection Regulation (“UK GDPR”) applies, we process personal information using one or more of the following lawful bases:
Consent — where you have given us permission to process your information for a specific purpose.
Contract — where processing is necessary to enter into or perform a contract with you.
Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Legal obligation — where processing is necessary for us to comply with a legal or regulatory requirement.
Where we rely on consent, you may withdraw that consent at any time.
5. EPOS Customer and Business Data
If you use VELKSPOS EPOS or related business services, the information processed through those systems may include business and operational information such as:
Product information
Product codes and barcodes
Stock information
Sales information
Customer information
Supplier information
Purchase orders
Delivery information
Pricing information
Invoice information
Transaction and operational records
The precise roles of VELKSPOS and the customer in relation to this information may depend on the services provided and the contractual arrangements in place.
Where a customer determines the purposes and means of processing personal data and VELKSPOS processes that data on the customer’s behalf, the customer may act as the data controller and VELKSPOS may act as a data processor.
Where VELKSPOS determines the purposes and means of processing personal data, VELKSPOS may act as the data controller.
Additional contractual or data-processing terms may apply to customers using our EPOS services.
6. Supplier and Business Integrations
Where our services connect with suppliers, wholesalers or other business systems, information may be exchanged electronically to support business operations.
Depending on the services used, this may include:
Product information
Supplier product codes
GTIN/EAN/barcode information
Purchase orders
Order confirmations
Delivery or despatch information
Stock information
Cost and selling prices
Invoice information
Other business transaction information
Such information may be exchanged through third-party integration providers, electronic data interchange (“EDI”) services, APIs or other approved integration methods.
7. Online Store Integrations
Where VELKSPOS services are integrated with an online store or e-commerce platform, information may be exchanged between systems to support functions such as:
Product synchronisation
Stock synchronisation
Pricing
Orders
Customer information
Order fulfilment
Product availability
The information exchanged will depend on the particular integration and services used by the customer.
Third-party platforms may have their own privacy policies and terms, which will also apply to their processing of information.
8. Payment Information
Where payments are made for VELKSPOS services, payment information may be processed by third-party payment service providers.
Where applicable, payment card details may be handled directly by the relevant payment provider rather than being stored by VELKSPOS.
We may receive limited payment-related information, such as transaction references, payment status, amounts and dates, where necessary to manage payments, accounts and customer services.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance and, where applicable, support analytics or marketing.
Some cookies may be placed by third-party services used on our website.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
Where appropriate, further information about the cookies used on our website may be provided through our cookie notice or Cookie Policy.
10. Sharing Your Information
We may share personal information where reasonably necessary with:
Website hosting and infrastructure providers
IT and technical support providers
Email and communication service providers
Payment service providers
Analytics and website performance providers
Software and technology providers
EPOS and business integration providers
Supplier or wholesaler integration services
Professional advisers, such as accountants, lawyers or insurers
Government authorities, regulators or law-enforcement bodies where legally required
Other service providers who process information on our behalf
We require appropriate third parties that process personal information on our behalf to provide appropriate safeguards and to process information only for authorised purposes.
We do not sell personal information to third parties.
11. International Data Transfers
Some of our service providers or technology providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection law.
This may include using adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms where required.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account credentials, devices and information.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide our services
Maintain customer and business records
Meet accounting and legal requirements
Resolve disputes
Enforce agreements
Maintain appropriate business and transaction records
The specific retention period will depend on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain information to another organisation
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with the relevant data-protection authority
You can exercise your rights by contacting us at:
We may need to request additional information to verify your identity before completing certain requests.
15. Marketing Communications
Where permitted by law, we may send information about VELKSPOS services, products, updates or offers.
Where consent is required, we will obtain appropriate consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Service and transactional communications, such as information relating to your account, support requests, payments or services, may still be sent where necessary.
16. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Children’s Privacy
Our website and business services are intended for businesses and are not directed at children.
We do not knowingly collect personal information from children for the purpose of providing our business services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
We recommend checking this page periodically for the latest version.
19. Contact Us
If you have questions about this Privacy Policy, how we process personal information, or wish to exercise your privacy rights, please contact:
VELKSPOS LTD
3 Westbere Court
London
HA7 4RQ
United Kingdom
General enquiries: info@velkspos.com
Technical support: support@velkspos.com
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